FAQ
Home / Faq
Frequently asked question
The most question we had.
We’re here to help you navigate through your questions and provide the clarity you need about our services. If you don’t find your answer here, feel free to contact our support team for assistance.
Hopon is your trusted travel companion, offering seamless mobile data plans for international travelers. Select a country, choose a plan, check device compatibility, and stay connected wherever you go.
Visit our Plans page, where you’ll find various options tailored to your travel needs. You can compare plans based on duration, data allowance, and price.
Simply use the dropdown menu on our homepage to select your destination country. Once selected, you’ll be directed to available plans specific to that location.
You can check compatibility using our Device Compatibility section. If your device is incompatible, we recommend contacting our support team for further guidance.
Hopon supports secure payment methods including credit cards, PayPal, and other popular online payment options. Your transaction is 100% safe with us.
Unfortunately, once a plan is purchased, it cannot be changed. However, you can purchase additional plans if needed.
Refunds are only available under specific conditions, such as technical issues verified by our support team. Please review our refund policy on the Terms of Service page.
Yes! Our website supports multiple languages, including English, French, Spanish, German, and Italian. You can switch languages using the dropdown in the header.
